Refund policy
Return and Refund Policy
Effective Date: September 18, 2026
At Oakline, we believe every customer deserves a shopping experience built on trust, comfort, and confidence. Our hats are carefully selected to provide warmth, style, and everyday functionality, from cozy knitted wool hats for colder days to breathable sun hats and classic baseball caps for outdoor activities. We understand that sometimes a product may not perfectly match your expectations, and we have created this Return and Refund Policy to provide a clear and fair process.
This Return and Refund Policy applies to all purchases made through https://www.oakline.wiki/ and explains your rights and responsibilities when requesting a return, exchange, or refund.
1. Return Eligibility
Customers may request a return within 30 days from the date the order is delivered.
To qualify for a return, the following conditions must be met:
- The item must be unused and in its original condition.
- The product must not show signs of wear, washing, damage, alteration, or misuse.
- The original packaging, labels, and any included accessories should be returned whenever possible.
- Proof of purchase, such as an order confirmation email or receipt, must be provided.
Because our products include wearable accessories, returned items must meet hygiene and resale requirements. Hats that have been worn, washed, stained, or damaged may not qualify for return approval.
2. Items That Cannot Be Returned
Certain items may not be eligible for return, including:
- Products showing visible signs of use.
- Items damaged due to improper care or handling.
- Products returned without order verification.
- Clearance or final-sale products clearly marked as non-returnable.
If a returned item does not meet our return requirements, Oakline reserves the right to refuse the return or issue a partial refund based on the condition of the item.
3. Return Request Process
To begin a return, please contact our customer service team at:
Email: [email protected]
Please include:
- Your full name
- Order number
- Description of the item
- Reason for return
- Photos of the product if the item is damaged or defective
Our team will review your request and provide return instructions after approval.
Please do not send products back before receiving return authorization.
4. Return Shipping Responsibility
Unless the item received is defective, incorrect, or damaged during delivery, customers are responsible for return shipping costs.
If Oakline determines that the return is caused by our error, including:
- Wrong product shipped
- Defective product received
- Product damaged before arrival
we will provide appropriate assistance and may cover reasonable return shipping expenses.
5. Refund Process
Once we receive and inspect the returned item, we will notify you regarding refund approval.
Approved refunds will be processed within a reasonable timeframe and issued to the original payment method.
Please note:
- Banks and payment providers may require additional processing time.
- Shipping fees originally paid are generally non-refundable unless the return resulted from our error.
- Refund amounts may be adjusted if returned products are incomplete or damaged.
6. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide:
- Order number
- Description of the issue
- Clear photos showing the problem
We will review the situation and work toward a suitable resolution, including replacement, store credit, or refund when appropriate.
7. Exchanges
Currently, Oakline handles exchanges on a case-by-case basis depending on product availability.
If you would like to exchange an item for another size, color, or style, please contact us before returning the product.
8. Florida Consumer Rights
This policy is intended to provide clear written notice of Oakline’s return and refund practices. Customers may retain any rights provided under applicable federal and Florida consumer protection laws.